A curated source collection
Identify authoritative documents, owners and update paths. Handle duplicates, obsolete versions and files that should not be searchable before building an answer interface.
An answer is stronger when you can trace it.
Connect approved company knowledge to useful search, synthesis and drafting, with source context and permissions designed into retrieval.
Discuss your knowledge platformThe starting question
Which information should this person be allowed to find?
A knowledge platform needs more than document ingestion. It needs ownership, current versions and a way to preserve access boundaries. We start with a curated collection and known questions, so retrieval quality and answer quality can be evaluated separately.
What you receive
A source inventory, retrieval and permission architecture, an answer interface, an evaluation set and knowledge maintenance procedures.
The work / From design to operation
Permission-aware retrieval
Apply relevant access constraints when selecting information. Design permission updates and deletion behaviour so the search index does not become a second, uncontrolled copy of company knowledge.
Source-linked answers
Show where an answer comes from and let the reader inspect the supporting passage. Make disagreement or missing information visible instead of presenting an unsupported synthesis as settled fact.
A maintained knowledge service
Monitor indexing, retrieval failures and user questions. Maintain a test set as the collection changes, and assign somebody to resolve gaps in the underlying content.
Designed into the system
Source ownership and current versions
Access-aware retrieval
Citation and relevance checks
Deletion, re-indexing and change procedures
A little more clarity.
Can a cited answer still be wrong?
Yes. A citation can point to a document that does not support the claim, or to an outdated passage. Evaluation should check relevance and support, not simply whether a link is present.
Should we upload every document first?
Usually not. A smaller, authoritative collection makes it easier to test access, freshness and usefulness. Expand coverage once the initial collection performs acceptably.